Last updated: 26 July 2025

This Billing Policy explains how we handle pricing, payments, billing information, fraud checks, refunds, and order limits when you purchase from https://andyscarpets.co.uk (the “Website”).

Read this alongside our Terms of Service, Privacy Policy, Refund & Return Policy, Shipping Policy, and Warranty Policy.

1) Who we are

Andy’s Carpets

Registered address: 254 Langsett Rd, Sheffield S6 2UE, United Kingdom

Phone: +44 7792 062355 · Email: contact@andyscarpets.co.uk

2) Prices, currency & taxes

All prices are listed in GBP (£).

Prices include VAT where applicable.

(If you are VAT-registered and need a VAT invoice, see Section 9.)

Shipping or optional services (e.g., express delivery) are shown at checkout before you pay.

See our Shipping Policy for details.

3) Accepted payment methods

We accept major debit and credit cards (e.g., Visa, Mastercard, American Express).

Additional options such as PayPal, Apple Pay, Google Pay, or Klarna may be available depending on your device and location. Available methods are shown at checkout.

All payments are processed securely by PCI DSS–compliant payment processors.

4) Security (SSL/TLS & PCI DSS)

Checkout is protected by SSL/TLS encryption.

Our payment partners are Level 1 PCI DSS compliant.

We do not store full card numbers or CVV codes on our servers.

5) Authorisations, captures & statement descriptor

Your card/payment method may be authorised at checkout.

We capture (charge) funds when your order is confirmed and/or dispatched.

Your bank statement may show “Andy’s Carpets” (descriptor may vary by payment provider).

6) Accuracy of billing & account information

You agree to provide current, complete, and accurate billing, shipping, and account information for all purchases, and to update details promptly so we can process transactions and contact you if needed.

We may refuse, limit, or cancel any order, including limits per person, household, or order (e.g., orders using the same account, card, billing, or shipping address).

If we change or cancel an order, we’ll try to notify you via the email, billing address, or phone number provided at checkout.

We may also block orders we believe are placed by dealers, resellers, or distributors.

7) Fraud screening & verification

To protect customers and our business, we use automated and manual anti-fraud checks.

We may request additional verification (e.g., proof of address or ID) before accepting or shipping an order.

Orders that fail verification may be cancelled and refunded.

8) Refunds, chargebacks & disputes

Refunds are handled under our Refund & Return Policy and UK consumer law (including your statutory right to cancel).

Refunds are issued to the original payment method.

If you believe there is a billing error, please contact us first at contact@andyscarpets.co.uk.

Raising a chargeback before contacting us may delay resolution.

9) Invoices & records

You’ll receive an order confirmation after checkout and a dispatch email when your order ships.

If you need an invoice or VAT invoice, email contact@andyscarpets.co.uk with your order number.

We retain transaction data as required by accounting and tax law (typically 6 years in the UK).

10) Customer support

For any billing questions, please contact:

📧 Email: contact@andyscarpets.co.uk

📞 Phone: +44 7792 062355

We aim to respond within 1 business day (Mon–Fri, UK time).

11) Changes to this Billing Policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version.

Material changes will be communicated on the Website or by email before they take effect.

Andy’s Carpets

254 Langsett Rd, Sheffield S6 2UE, United Kingdom

📞 +44 7792 062355 · 📧 contact@andyscarpets.co.uk